Chatra Review: Best Affordable Chatbot For eCommerce?!

Chatra Review: Background

Chatra Review: Chatra is an eCommerce chat box where you can have direct conversations with your websites’s visitors.   The cloud-based live chat box is designed to help small businesses and e-commerce retailers generate more sales.  It’s one of the major competitors to Live Chat.  The eCommerce chat box can initiate live chat or automatic conversations with customers on cart/checkout pages to help you close sales.

Chatra was coded to integrate seamlessly with your company’s website. The widget provides a great avenue for your business’ customer support team to assist your customers and answer requests in real time.  The eCommerce chat box has a group chat feature to empower your sales team to collaborate in the same chat window.  This is essential because it lowers response time, which is vital to a great customer service experience.

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Chatra Review: Integration

Chatra takes less than a few minutes to setup on your eCommerce website.  They provide full instructions if you’re not well verse in technology.  They make it exceptionally easy because it’s a simple copy and paste.   All you have to do is copy 12 lines of code then paste it on what pages you want the widget to appear and then you’re good to go.  There’s no chatra discount or chatra coupon online.

Chatra Widget Code

Chatra can be integrated with all the major and popular eCommerce tools on the internet.  The eCommerce chat bot becomes extremely powerful when you start to fully utilize all its features with the integration.  Chatra can be integrated with your Ecwid or Shopify store.  In addition, you can link it to your Facebook Messenger or Slack.  With Slack, it could be easily shared among teams.  This is vital because you don’t have to be on your computer 24/7.  There’s no chatra discount or chatra coupon online.

Here is a short list of Chatra’s integration:

• amoCRM
• Cloudflare
• Ecwid
• Facebook Messenger
• Front
• Help Scout
• Shopify
• Slack
• Webhooks
• Zapier

Integrations

Chatra Review: Features

Chatra offers a long list of features out-of-the-box. It has multiple modes like online, offline, and invisibility.  You can set up targeted chats to initiate conversations on important pages like your cart and checkout page.  You can lower customer service emails by initiating a conversation on your Contact Us page.  Have complicated client intake pages?  Chatra allows you to initiate a conversation to help walk potential leads through the process.  There’s no chatra discount or chatra coupon online.

What’s even better about Chatra?  Chat histories and unsent messages are saved even after the browser is closed.  This is a vital tool in helping you improve your customer service experience.  Chatra eCommerce chat bot can delegate visitors to your customer service team to make sure every request is dealt with.  What’s more?  Chatra chats are visible to every team member, so another team member can resume the conversation.

Chatra recognizes you have a life outside of your business.  With Chatra, the eCommerce chat bot you can designate the widget to only display during normal operating hours.  In addition, it’s available on the Android and iOS; furthermore, it can be used on Apple and Windows laptops with the ability to push desktop notifications, so you can multi-task.  There’s no chatra discount or chatra coupon online.

Chatra has a customization feature where you can tailor the widget to match your brand.  Furthermore, the chats are encrypted to ensure maximum security and privacy.  With prepared answers, you can reduce response time and visitors are assigned colors for easier management.  Lastly, Chatra delivers browser information like the user’s location, language, and other vital information to better target sales.

Other Chatra Features

• Free version
• Read notifications
• Available in 6 languages
• Targeted page chats
• List of real-time visitor
• Prepared chat responses
• Invisibility mode
• Offline mode
• Online mode
• Operating hours
• Chat groups
• Android and iOS mobile apps
• Forward messages to email
• Chat delegation
• Visitor details

Features

Chatra Review: What’s Chatra Benefit?

Chatra helps you provide a better customer service experience.  A better customer experience helps you retain customers and it helps them become brand loyal and advocates.  In addition, your customers are the ones who pays your bills.  Happy customers means successful entrepreneur.  Chatra empowers your customer service team to collaborate, so you customer leaves happy.

Why do you think Amazon is so successful?  They’ve built an amazing customer service experience.  There’s a brutal story of a former Amazon Executive who eventually resigned because Jeff Bezos didn’t like the customer service response time. The full article here, but here’s an except of the Business Insider story:  There’s no chatra discount or chatra coupon online.

Bezos dialed Amazon’s 800 number on the room’s speakerphone, and all 30 executives waited out many brutal minutes of cheerful hold music. Bezos grew angrier, Price fumbled with his phone, and the others fidgeted until finally a representative answered and the CEO said “I’m just calling to check” and slammed the phone down.

It was around four and a half minutes before anyone responded, according to multiple people at the meeting who relayed the details to Stone, but “the wait seemed interminable.” The nature of the meeting alone should have clued Price off: It was a daily occurrence during the holiday season, held for the sole purpose of reviewing company and customer issues, and it was called “the war room.”

This was the very beginning of one of those meetings, and toward the end of Price’s career — the VP apparently resigned less than a year later.

Chatra Review: Reporting

Chatra has a great reporting tool where customers rate their customer service experience.  This is vital for any entrepreneur who’s looking to improve every aspect of their business.  Users are able to rate their experience with a Thumbs Up or Thumbs Down.  In addition, you can see how efficiently your team or yourself is catering to your website’s visitors.  This could help improve your automated replies if customers are asking the same questions.   There’s no chatra discount or chatra coupon online.

Satisfaction Report

Chatra Review: Cost

Chatra has a simplified pricing tiers.  They only offer two plans: free and paid.  The free plan includes unlimited number of agents, but only one agent can be online at a time.  This isn’t really helpful when you have a lot of traffic.  Here are the details:  There’s no chatra discount or chatra coupon online.

Cost

Chatra Review: Pros and Cons

Pros

• Perfect for solopreneurs and small businesses
• Implementation is less than a few minutes
• Targeted page chats
• Automated responses
• Free plan
• Shopify and Ecwid integration
• Mobile apps
• Operating hours
• Simply user interface

Cons

• Free plan only allows one agent at time
• Needs more integration
• No BigCommerce integration
• No WordPress integration

Chatra Review: Conclusion

Chatra is a solid tool to help you close sales when customers visits your online store.  The free plan is worth checking out and the setup is very easy.  I would totally recommend checking out to see if it helps you close sales.  With the cart/checkout popups, it’s hard to resist to give it a test run.  With all that’s said, I can definitely recommend Chatra as your eCommerce chat bot and a great alternative to Live Chat. You can get a 17 day free trial with us.  Just click the button and it’ll automatically be applied. There’s no chatra discount or chatra coupon online.

You can read our other eCommerce articles here.